Contact Information

Terminal operations and service inquiries

Operations department available Monday-Friday 07:00-15:00 CET. Loading operations continue 24/7 for road tankers.

Service Inquiry Form

Request for capacity availability or service information

Complete form below for operational inquiries, capacity availability, pricing quotations, or technical questions. Response provided within 2 business hours during office hours.

Terminal Facility Location

Physical storage facility address

Storage terminal located in Płock industrial district, separate from administrative office in Warsaw.

Terminal Address

LozuduHiciro Storage Terminal
ul. Przemysłowa 47
09-400 Płock
Poland

Facility access restricted. Deliveries and loading operations by appointment only.

GPS Coordinates

Latitude: 52.5468° N
Longitude: 19.7125° E

For navigation systems and logistics planning.

Access Information

From Warsaw: A1 motorway north to Płock exit, then local roads to industrial district (110 km, approximately 75 minutes).

From Łódź: National Road 60 through Kutno to Płock (90 km, approximately 70 minutes).

Railway access: PKP connection to facility siding. Coordinate with operations department for rail deliveries/loadings.

Visitor Procedures

1. Pre-registration required minimum 24 hours in advance
2. Valid photo ID mandatory for facility entry
3. Safety induction (15 minutes) before first visit
4. PPE provided: hard hat, safety glasses, high-visibility vest
5. Photography prohibited without written authorization

Contact operations department to arrange facility visit: [email protected]

Department Contacts

Specialized department contact information

Direct contact information for specific operational areas.

Operations Department

Handles: storage capacity inquiries, loading scheduling, product reception coordination, contract administration, capacity allocation. Contact for new service requests and operational questions.

Phone: +48 22 847 3129
Email: [email protected]
Hours: Monday-Friday 07:00-15:00
Manager: Piotr Nowicki

Laboratory Department

Handles: quality testing requests, test method inquiries, certificate requests, sample analysis status, technical testing questions. Contact for quality-related inquiries and laboratory services.

Phone: +48 22 847 3130
Email: [email protected]
Hours: Monday-Friday 07:00-15:00
Manager: Anna Kowalska

Commercial Department

Handles: pricing inquiries, contract negotiations, service package customization, volume discounts, billing questions, payment terms. Contact for commercial and contractual matters.

Phone: +48 22 847 3131
Email: [email protected]
Hours: Monday-Friday 08:00-16:00

Loading Control

Handles: loading appointment confirmations, real-time loading status, driver coordination, loading documentation, schedule changes, urgent loading requests. Operational 24/7 for loading operations.

Phone: +48 22 847 3132 (24/7)
Email: [email protected]
Hours: 24 hours daily

Emergency Contact

For facility emergencies, incidents, or urgent operational issues requiring immediate attention:

24-Hour Emergency Line

+48 22 847 3100

Available 24 hours daily, 7 days per week

Emergency Contact Protocols

Product spill or release at facility
Fire or safety incident
Equipment failure affecting operations
Transport incident involving facility products
Quality emergency requiring immediate attention
Security incident at facility

For routine inquiries during business hours, use department contacts above. Emergency line reserved for urgent matters requiring immediate response.

Expected Response Times

Communication timeline expectations

Typical response times for various inquiry types during business hours (Monday-Friday 07:00-15:00).

General Inquiries

Response within: 2 business hours

Initial response to general questions about services, capabilities, or procedures. Includes: facility information requests, service overview questions, preliminary capacity inquiries.

Capacity Availability Inquiries

Response within: 4 business hours

Requires checking current capacity utilization and forward booking. Includes: storage availability for specific dates, loading slot availability, tank allocation possibilities.

Pricing Quotations

Response within: 8 business hours

Requires calculation based on volumes, services, and contract terms. Includes: storage pricing, loading fees, testing packages, blending services. Formal quotation document provided.

Contract Proposals

Response within: 1-3 business days

Requires legal review and management approval. Includes: service agreements preparation, terms and conditions customization, contract amendments. Time depends on complexity.

Technical Questions